Odoo Database Upgrade FAQ

1. Steps to follow in order to succeed in your database upgrade

We will describe hereunder the 3 or 4 steps you have to follow for your database upgrade. We suggest you, as a best practice advise, to run this process minimum twice (but you can do it as often as you want): the first time, after sending us your database, you'll get it back upgraded to the version of your choice. You'll then have a period of tests, checking that data and process are still correct and working. After your tests validation, you're now ready for the effective upgrade and so you'll send us an up-to-date version of your database. We will apply the upgrade process again and you'll finally get the upgraded database to install and use in production.

We remind you that you're in charge of your database cleaning and that the upgrade warranty only concerns standard/certified modules. If you made some specific developments and want to keep them, be sure that they are grouped in a separated module. You have the choice to upgrade them yourself or ask us to do it (for more info, please contact your Odoo Account Manager or sales@odoo.com). (For further information, contact our technical team at upgrade@odoo.com or +32 81 81 37 00)

Step 1: You upload your Database

Create a backup of you database and upload it. If you need technical information about the backup procedure, please read question 2 , 3 and 4 of this current FAQ.
If your question is not answered, you can send an email message to upgrade@odoo.com and our Upgrade Team will be very pleased to answer it.

Step 2: We upgrade and test your Database

Once we receive your database, we run our upgrade process and test your database.

  • If the upgrade process ended without any problem, you will receive an e-mail within a few hours, with a link where you can download your upgraded database, and then go directly to step 4.
  • If the upgrade process can not end automatically, you will receive an e-mail within a few hours, explaining that the upgrade process encountered some difficulties and that a manual intervention is necessary. More details are developped in step 3.

Step 3: We customize our Upgrade process to your database

Our upgrade process is automated as much as possible, but there can be some manual work necessary, depending on your data's complexity. It's possible that during step 2, we detect that the upgrade process can not end correctly and that we need to customize our scripts for your database. This operation may take between some time (usually a few weeks) depending on the complexity of your database. After the upgrade script adaptation, you will receive an e-mail with a link where you can download your upgraded database.

Step 4: You reinstall the upgraded Database

You can download your upgraded database and reinstall it on your new Odoo version.

The whole process can be outlined as: